FAQ Regarding Service

Q: What times and dates do "After Hours Service Rates" come into effect?

A: After hours rates start at 5:00 p.m. Monday through Friday until 8:00 a.m. the next morning.

After hours on weekends run 5:00 p.m. Friday until 8:00 a.m. Monday morning. 

Regular Office/Showroom Hours:

Monday through Friday 8:00 a.m. to 5:00 p.m.

Saturday by appointment only


Q: If I have an emergency service call during a holiday, what do I do?

A: Simply call our main number then enter the extension number and leave a message in the general delivery mailbox for our service technicians. The technician will promptly return your call to arrange a service appointment.

Q: What information do I need to provide when I call for an emergency service call?

A: Please provide us with the following information:

- Your name
- Your phone number
- Your address
- The issue you are having
- If you are a tenant, provide us with either the landlord's phone number or billing information.

Q: How do I request a service call for the next day?

A: You can complete the Service Request Form on the website, which will e-mail the service manager directly or you can contact us by dialing the extension number and upon leaving the message, just inform us that you would like next day service.

For further information, please contact Hall's Heat and Cool Inc. by dialing (519) 836-8900.